FAQS

FAQ’s

Congratulations on your engagement! As a bride-to-be, this is an exciting time in your life with
decisions and a to-do list that can seem overwhelming. At Tie The Knot Bridal Boutique, we
would love to assist you and make this a memorable and happy time.

Do I need to make an appointment?
Although we don’t require appointments, it is preferred that one is scheduled for brides and bridesmaids. This will ensure
you receive one-on-one time with a bridal consultant. Most appointments run about 90 minutes. During this time, we will
register you, select bridal and/or bridesmaid gowns and accessories to try on, review color charts, take measurements, and
review ordering time. This is a special time for the bride and her bridal party and we want to make it fun and relaxing.

How long will it take to order a gown?
Ordering time is dependent upon the designer of the gown. Typically, ordering time for bridal gowns is approximately 4-6
months. Ordering time for bridesmaids and mother’s dresses is approximately 2-3 months. Most designers offer “rush
delivery” for an additional charge, if needed.

Can I purchase a gown from your stock?
Yes. Although we prefer to order current styles, there are discontinued styles that we will sell off the rack. Also, if a short
engagement is preferred, we will sell gowns and accessories from our stock to accommodate the wedding party. We pride
ourselves on customer service and look forward to serving you whatever your needs are.

Will my gown need alterations?
Most bridal gowns, bridesmaids and mother’s dresses will need some alterations. Although measurements are taken, the
gown is not custom made to order. Measurements are taken on everyone and are matched to size charts provided by the
gown manufacturers. The size of the gown ordered is selected by closely matching your measurements to the size charts.

Do you have an alterations department on-site?
We do not have an alterations department. We refer our customers to very qualified seamstresses that have 15 or more years
experience in the bridal industry. Allow approximately 4-6 weeks for alterations. You will want to call for an appointment as
soon as your gown arrives to ensure you have adequate time to meet with the seamstress and schedule fittings.

Can I purchase a dress I saw at your store on the internet?
Most of the designer styles we carry are not available on the internet. We have tried to choose designers that uphold values
of traditional bridal salons; those values being customer service, one-on-one consulting, follow-up after the sale, and a
company guarantee that your gown will have the quality and craftsmanship you deserve. If you do find a gown on the
internet that we carry, you may want to not only check the price but what is included in the sale over the internet. There
may be extra shipping and miscellaneous charges. Also, what if your dream gown is the wrong size, color, or style? Will the
internet company guarantee anything? Will you have time to order another gown? At Tie The Knot Bridal Boutique, we
work hard to ensure your gown will be perfect and we have the relationship with the manufacturer to resolve any problems
that may arise.

Can I cancel an order or return a gown purchased from your store?
Due to the nature of the bridal industry and the manufacturing guidelines we have to follow, unfortunately, once a gown is
ordered, it is non-refundable.

Do you require full payment upon ordering a gown?
We require one-half down payment at the time of the order on all gowns and accessories. We understand there are
numerous expenses when planning a wedding and this policy will allow you to make other pertinent purchases. Payment in
full will be required within 30 days of receiving the gown in our store.

What if I have bridesmaids that can’t come to your store to be measured?
Out-of-town bridesmaids can be measured at any bridal store. We will accept their measurements either by phone or email.
Please remember, we will need the 50% down payment to order.

What forms of payment do you accept?
We accept cash, checks with proper ID, and credit/debit cards by Visa, Mastercard, Discover, and American Express.

Can I bring a camera and take pictures of dresses I like?
Yes, we allow cameras in the store. We understand you may be comparison shopping and we want you to remember the
gown(s) you found at Tie The Knot Bridal Boutique.

How soon should tuxedos be ordered?
You will want to order tuxes within 4-6 weeks of the wedding date. Measurements will need to be taken so it is important to
let the men know to come in by a certain date. Again, if there are out-of-town groomsmen, they can go to any bridal store
or men’s formalwear store to get measured.

What is included in a tuxedo rental?
A tuxedo rental includes the coat, shirt (includes button covers and cuff links), vest, tie, and trousers. Extras that may be
purchased are shoes, pocket squares, suspenders, and hats. A pair of socks is included with any shoe rental. (This will avoid
that last trip to the store the morning of your wedding.)

Do you require a down payment for tuxedo rentals?
We require a $20 down payment which is applied to the rental price of the tuxedo.

When do tuxedos need to be returned?
Tuxes need to be returned by Monday evening so we can ship them to the rental company in a timely manner. You must
return the coat, shirt (button covers and cuff links), vest, tie, trousers, and shoes. Pocket squares, suspenders, and hats are
purchased and may be kept.